Refund / Return policy

Last updated: September 17, 2025

Thank you for shopping with Synvia. We want you to be fully satisfied with your purchase. If you are not completely happy, please review our policy below.

1. Returns

  • You may return most new, unopened items within 30 days of delivery for a full refund.

  • Items must be in their original packaging, unused, and in the same condition that you received them.

  • To start a return, please contact us at support@synvia.us with your order number and reason for return.

2. Refunds

  • Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

  • If approved, your refund will be processed automatically to your original payment method within 5–10 business days.

  • Shipping costs are non-refundable unless the return is due to our error (e.g., defective or wrong item).

3. Exchanges

  • We only replace items if they are defective or damaged. If you need to exchange it for the same item, email us at support@synvia.us.

4. Late or Missing Refunds

  • If you haven’t received a refund yet:

    1. First check your bank account again.

    2. Then contact your credit card company (it may take some time before your refund is officially posted).

    3. Finally, contact your bank. Processing times vary.

  • If you’ve done all this and still have not received your refund, please contact us at support@synvia.us.

5. Non-Returnable Items

Certain types of goods cannot be returned, such as:

  • Perishable goods (e.g., food, supplements).

  • Gift cards.

  • Downloadable software or digital products.

6. Shipping Returns

  • To return your product, we will provide you with a return shipping address after your request is approved.

  • You are responsible for paying shipping costs for returning your item, unless the product was defective or incorrect.

7. Contact Us

If you have any questions about this Refund & Return Policy, please contact us:

Synvia
Email: support@synvia.us
Website: https://synvia.us